Rapid Training offers a number of long and short courses designed to upskill pest management professionals so they can keep up with current best practice.
As the owner of a pest management business, having professionally trained staff can be a key differentiator that helps to acquire new business. It makes staff better at their jobs and opens up opportunities for positive word of mouth recommendations. In fact, there are several reasons why training is a necessity, not just a nice-to-have, in pest management.
Firstly, it helps staff understand and comply with Australian Standards. All pest technicians need a relevant qualification and licence to be able to work. In addition, Australia has strict standards that technicians must adhere to. These are accepted industry standards that outline how inspections and treatments must be carried out and how they’re reported on.
Training can help you and your technicians understand and align with those standards, keeping them, your clients, and the environment safe. Importantly, following these standards is a requirement of most insurance companies to ensure you’re covered in the event of a claim made against your business.
Secondly, training helps businesses to adhere to state/ territory requirements. In addition to complying with Australian Standards, there are also different requirements depending on the state or territory your business is operating in. Training will help you to understand and comply with the regulations in your state. For instance, in New South Wales the regulatory body, the Environment Protection Authority (EPA), requires that you obtain a licence through them. This includes necessary training and experience before you can perform a pest inspection.
Thirdly, it makes your business more efficient. Training leads to more confident and informed technicians who are better equipped to handle various issues, use resources wisely, and implement best practice for pest control. This reduces costs for you and increases productivity. When you and your staff are knowledgeable and experienced, they’re able to do their jobs quicker and more efficiently. A pest infestation is a stressful experience and clients are looking for capable and efficient service from your staff.
Lastly, training improves customer service. With efficient and capable service comes happy customers. Well trained technicians are able to more accurately identify pest problems, offer effective solutions and communicate clearly. Depending on the training course undertaken, the attendee gains knowledge on pest identification, report writing, safety and risk assessment, and even equipment maintenance. This all leads to a better customer experience and makes it more likely the client will recommend you to others.
With over 25 years of experience, Rapid Training has built a reputation for delivering high-quality training to the pest control industry. A range of accredited courses are available to help students become certified for licensing, ensuring your team is well prepared to tackle any pest challenge. Short courses, such as the General Pest Basics and Timber Pest Basics are designed as a lesson and quiz-only course, which can help technicians refresh their knowledge on the core licensing competencies, or help administrative team members understand what a technician does on site so they can support their customers. Courses are designed to suit a range of needs, whether you’re starting out, upskilling or diversifying your business.
Rapid Training’s professional blended course structure sees students learning online at their own pace (with access to expert trainers for assistance). Having this ability to manage study around work commitments allows attendees a great degree of flexibility.
Testimonials from Rapid Training graduates and an interview with Rebel Pest Professionals on the benefits of upskilling your staff can both be found on the Rapid Solutions website.
Current Rapid Solutions insurance clients or recent Rapid Training graduates may be eligible for a 10% discount on selected courses.
