What’s happening with local pack results in 2020? Which get more clicks – local pack, Google ad or organic search? What should small businesses be doing? Here’s a quick summary…

Appearing in the local pack results is an important part of online success for small local businesses such as pest control companies.

Just in case you don’t know what the local pack results are, they are the three businesses highlighted underneath a location map on the SERPs (search engine results pages) for commercial searches with an obvious location element.

Here’s a SERP for “Pest Control Gold Coast”

Local pack for pest control gold coast

For pest control search terms with a commercial intent, this is a common layout for a SERP – up to four ads at the top (here there are two), followed by the local pack, with the organic results “below the fold”, which means they are not visible on the initial screen – you need to scroll down to see them.

How many clicks do local packs results get?

Surprisingly, there is very little comprehensive data comparing the number of clicks on ads, local pack results and organic listings. Neil Patel (SEO guru) carried out a small click study on a single commercial search that contained a local pack and recorded the following proportion of clicks on each element:

  • Ads: 19%
  • Three local pack business: 44% (primarily on the number one position)
  • Local pack “More businesses”: 8%
  • Organic results: 29%

Another study from Bright Local suggested the local pack received approximately 30% of clicks, with organic results receiving around 45% of clicks.

Either way, it’s fair to assume that the local pack results get a significant number of clicks. It is also important to note that the proportion of clicks on the paid ads is not insignificant and has increased over the last couple of years. The number of clicks on ads and local packs is not surprising given that they both appear on screen – “above the fold”.

How do you rank in the local pack results?

So it’s important to appear in the local pack results. Apart from ensuring your NAP – Name, address, phone number – is consistent across the internet, there are a range of factors that will determine your local pack ranking.

Of the local pack ranking factors, Moz list Google My Business signals as the number one ranking factor (with a weighting of approximately 25%), with link signals at number two with a 16.5% weighting and Google review signals – positive, negative and frequency of replies – coming in at number three (with a weighting of approximately 15%).

However, you can’t view local pack SEO as separate to organic SEO. Not only are traditional SEO activities important for organic rankings, Google specifically mention, “Your position in web results is also a factor, so SEO best practices also apply to local search optimisation.”

Watch out for ads in the local pack

Google search ads are increasing in importance, with users becoming increasingly comfortable in clicking on the ads, especially for searches with commercial intent. Search ad results appear at the top of the SERP, but you will have noticed that ads are starting to appear in the local pack. These ads (normally only one) appear above the organic local pack results. Business have the opportunity to appear as the ad in the local pack results if they add a “local extensions” to either their Google search or display ads.

But the local pack results box design may be changing…

Nothing stays still in Google land and Google have been testing some alternative local pack layout designs. One such design that has been trialled in parts of the US, includes a single ad at the top of the results box (under the map), with the organic local results displayed as a horizontal carousel. By default this means a user will only see one and a half businesses, having to scroll across to see more. It remains to be seen if this is rolled out and what impact it will have on clicks, but something to keep your eye on!

Trial local pack design with carousel

In summary, the top three local pack takeaways for 2020 are:

  1. Local pack rankings are important (but I guess you knew that?)
  2. … but organic rankings and paid ads are too! (Don’t forget local extensions)
  3. Keep an eye out for changes to the local pack

Phil Ridley, Director, Bug Doctor Media

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