New Report Systems App Plus Knowledge Base

Report Systems offers an App and industry website to help pest managers and timber pest inspectors ensure their paperwork is thorough and compliant.

The new Report Systems App and dedicated industry website (launched in 2023) offers a complete reporting system for the professional pest manager and pre-purchase inspector. Together, the app and the website act as a complete solution to allow pest and timber pest reports to be completed to the very highest standard.

The website and app have been developed by Report Systems Australia together with James Wallace, manager at Wymark Specialty Solutions. The app and website have been developed due to the demand for easy to use, high quality report writing software.

“The key motivations behind the app are best practice and risk management. Seeing claims firsthand we know the importance of quality reporting,” explained Mr Wallace.

Report Systems is versatile, with reports able to be completed and emailed to the client from an iOS or Android device (smartphone/tablet) as well as a Mac or PC (laptop/desktop).

Within the app/website, users can perform a number of key tasks such as setting up or finding existing clients, utilising the booking module and assigning jobs to a particular inspector (on a daily, weekly or monthly basis).

Before the inspection, pre-engagement agreements can be emailed to the client for approval. When the inspection begins, the report can be generated using either the website or app. Importantly, the inspector can sync a partially completed website report to the app for completion or vice versa, meaning the report can be completed at a later date before being emailed to the client.

Office staff can interact with the inspector(s) using the app. For example, office staff can set up reports for individual inspectors before the work starts. When a report is complete it can be sent directly by the inspector to the client or back to office for proofreading before being emailed to the client.

A unique feature of Report Systems is its ‘defect statement generator’, which removes the element of guesswork when completing a report. The aim of the defect statement generator is to produce a uniform and concise defect statement, thereby reducing the risk of inspector error and consumer misunderstandings. A defect statement is generated from a tailored list of inputs and can be edited by the inspector.

As an example, say an inspector finds evidence of widespread termite activity (inactive) in the form of shelter tubes and damage to the timber roof framing of the detached carport on the left-hand side of the building. Figure 1 shows an example of the associated generated defect statement that appears in the PDF report.

 

Report Systems report
Figure 1: Example of a defect statement created using the Report Systems defect statement generator

 

Another unique feature of the Report Systems website is its Knowledge Base. The Knowledge Base contains a wealth of information and in-house training materials including inspection and reporting handbook guidelines, Microsoft Word report templates, continued professional development self-assessments and much more. The aim of the Knowledge Base is to promote ‘best practice’ across the pest management industry.

Steve Allen, owner of Report Systems Australia, believes the new website and app fill an important knowledge gap for pest and timber pest inspectors.

“Best practice is a benchmark that is always moving. As report writing principles continue to evolve, especially due to changes in legal requirements such as consumer laws, the Knowledge Base allows pest managers to keep their report writing skills up-to-date,” he commented.

More information can be found on the Report Systems website. A 30-day free trial is available by registering as a new user.

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