Pest manager Danny Kelly receives recognition from BASF as being one of the company’s most loyal customers.
Pest-Ex recently reviewed its business performance as part of an office move and uncovered a nice surprise – owner and director, Danny Kelly discovered he had used 988 bottles of Termidor. Before he knew it he had hit bottle number 1000!
When BASF commercial manager, Stewart Paterson, became aware of this significant achievement he was somewhat surprised. “My first reaction was one of amazement and particularly that one of our customers would know exactly how many bottles they had purchased. It was clearly an indicator of a very well run business.”
Pest-Ex has been using Termidor for nearly ten years. “When it comes to chemicals, we are loyal to BASF, purely based on performance and the lack of recalls,” said Mr Kelly.
“The best way to describe our confidence in Termidor is that we have no fear of failure.
“Although we have been approached to switch chemicals over the years, we always refuse, even if Termidor is a little more expensive. When you trust and have confidence in a product, it’s simply not worth switching for a small saving, especially when your customers appreciate the results.”
Pest-Ex has developed a reputation for fixing re-occurring termite problems and Mr Kelly believes the use of Termidor has been integral to this success.
“We often get calls from customers who have ‘re-occurring’ termite problems. When we arrive on site we find that poor or incomplete treatments have been carried out. Our attention to detail, honest advice and guaranteed results, delivered by a product we can trust, wins us the job. Then, when we deliver on our promise, we get a lot of referrals.”
Pest-Ex also use Termidor Dry as the product of choice for eliminating active termites from structures. “We can be 100% confident when we return three weeks later, that the termites will be gone.”
In recognition of this loyalty to Termidor, BASF have presented Pest-Ex with a 1000 Termidor bottles commemorative plaque. Mr Paterson commented, “As with any business, rewarding customer operational excellence like this is highly important to BASF, this adds to our support of awards like Pest Manager of the Year. We also certainly appreciate it when a small business like Pest-Ex provides such loyal support over an extended period and it certainly provides us with a sense of pride that we can contribute to the success of another company.
“We would love to hear from other Termidor users about how much Termidor they have used – please give your local BASF sales representative a call.”