{"id":8443,"date":"2020-01-01T12:46:34","date_gmt":"2020-01-01T02:46:34","guid":{"rendered":"https:\/\/ppmmagazine.com.au\/?p=8443"},"modified":"2022-10-06T10:36:02","modified_gmt":"2022-10-06T00:36:02","slug":"ant-identification-is-the-key-to-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/professionalpestmanager.com\/nz\/pest-control-ants\/ant-identification-is-the-key-to-customer-satisfaction\/","title":{"rendered":"ANT IDENTIFICATION IS THE KEY TO CUSTOMER SATISFACTION"},"content":{"rendered":"<p><em><strong>Wendell Arnett<\/strong>, territory sales manager for Bayer, outlines the steps needed to correctly identify a pest ant species.\u00a0<\/em><br \/>\n<!--more--><\/p>\n<div class=\"hr-thick\"><\/div>\n<div class=\"page\" title=\"Page 16\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>When it comes to ants, customers have good reasons for relying on professional pest managers to resolve the issue. They may have tried and failed to deal with the ant infestation themselves, or are simply overwhelmed by the scale of the problem. Whatever the reason,\u00a0a thorough and effective ant control job will ensure customer satisfaction, build business and enhance your company\u2019s reputation.<\/p>\n<p>With hundreds of ant species in Australia, each with their own behaviours, it can be challenging to get on top of ant problems, especially if you are new to ant management. Correctly identifying the species and so appreciating their specific characteristics and behaviours will allow the correct treatment regime to be implemented.<\/p>\n<p>Understanding the anatomy of an ant is the first step to identifying the different types of ants.<\/p>\n<p>Take a close look at the characteristics of the pest species. What colour are they? Do they have a shiny appearance? Are there any unusual features? Use this information to narrow down the likely species. One of the key physical features that can be used tell species apart is the petiole. All ants will have either one or two nodes on the petiole, which is the slender \u2018waist\u2019 between the abdomen and thorax (although the shape can vary between species). Figure 1 below groups some of the common species into one-node or two-node ants.<\/p>\n<div class=\"page\" title=\"Page 16\">\n<table>\n<colgroup>\n<col \/>\n<col \/><\/colgroup>\n<tbody>\n<tr>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><strong>One-node ants<\/strong><\/p>\n<\/div>\n<\/div>\n<\/td>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><strong>Two-node ants<\/strong><\/p>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Argentine ant (<em>Linepithema humile<\/em>)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Big-headed or coastal brown ant <em>(Pheidole megacephala)<\/em><\/p>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Black house ant (<em>Ochetellus glaber<\/em>)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Pavement ant <em>(Tetramorium caespitum)<\/em><\/p>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Carpenter ant (<em>Camponotus <\/em>spp.)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Pharaoh ant <em>(Monomorium pharaonis)<\/em><\/p>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Ghost ant (<em>Tapinoma melanocephalum<\/em>)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Red imported re ant <em>(Solenopsis<\/em> <em>invicta<\/em>)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Black crazy ant (<em>Paratrechina longicornis<\/em>)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Bull ant (<em>Myrmecia<\/em> spp.)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Odorous house ant (<em>Tapinoma sessile<\/em>)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>White-footed ant (<em>Technomyrmex albipes<\/em>)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Meat ant (<em>Iridomyrmex<\/em> spp.)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Green-head ant (<em>Rhytidoponera<\/em> <em>metallica<\/em>)<\/p>\n<\/div>\n<\/div>\n<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"page\" title=\"Page 16\">\n<div class=\"page\" title=\"Page 16\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<div id='gallery-1' class='gallery galleryid-8443 gallery-columns-2 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"234\" src=\"https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/Technomyrmex_albipes_casent0055965_profile_1-copy-low-res-300x234.jpeg\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-1-8447\" srcset=\"https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/Technomyrmex_albipes_casent0055965_profile_1-copy-low-res-300x234.jpeg 300w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/Technomyrmex_albipes_casent0055965_profile_1-copy-low-res-256x200.jpeg 256w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/Technomyrmex_albipes_casent0055965_profile_1-copy-low-res-244x190.jpeg 244w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/Technomyrmex_albipes_casent0055965_profile_1-copy-low-res-135x105.jpeg 135w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/Technomyrmex_albipes_casent0055965_profile_1-copy-low-res.jpeg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-8447'>\n\t\t\t\tWhite-footed ant has a single-node petiole, which is often hidden\n(photo credit: antweb.org \/ CC)\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"165\" src=\"https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2020\/01\/iStock-688710532-crop-300x165.jpg\" class=\"attachment-medium size-medium\" alt=\"\" aria-describedby=\"gallery-1-8753\" srcset=\"https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2020\/01\/iStock-688710532-crop-300x165.jpg 300w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2020\/01\/iStock-688710532-crop-310x171.jpg 310w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2020\/01\/iStock-688710532-crop-150x83.jpg 150w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2020\/01\/iStock-688710532-crop.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-8753'>\n\t\t\t\tRed imported fire ant, a two-node ant\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\n<p>Observing the ants\u2019 behaviour is the next task. Ants are often split up into groups according to their food preference: sugar-feeding ants, protein-feeding ants, fat\/oil-feeding ants. Finding out the food preference of the pest species is essential for successful baiting and can be easily worked out by placing different food types in areas of ant activity.<\/p>\n<p>Attempting to locate the nest is an important part of the puzzle. Depending on the species, ant colonies can consist of millions of ants and may have a single nest (monodomous) or many nests (polydomous). The nests can be found in walls and voids of a house or building, under pathways, and inside trees. There are many different species of ants; each is unique in terms of nesting sites, habits, characteristics and feeding preferences. If the nest location can be identified, a direct nest treatment may be possible, but even if it can\u2019t, understanding the potential nest locations and behaviours of the ant species in question will impact your treatment regime.<\/p>\n<\/div>\n<div class=\"column\">\n<p>Once you have identified the ant species, a range of different products are available to control ants including baits, sprays, powders and granules. Understanding the traits of different active ingredients, the types of pesticide formulations available, and the pesticide label directions, application techniques and ant biology, will result in effective ant control and more importantly, customer satisfaction.<\/p>\n<p>When <strong>Paul<\/strong> <strong>Kennedy<\/strong> from Wise Pest Control in Sydney received a call asking him to deal with black ants in a sensitive site, he knew that identification was the first step to control.<\/p>\n<\/div>\n<\/div>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>\u201cWe recently went out to a customer\u2019s home with ongoing black ant issues. Upon arrival we identified white-footed ants (<em>Technomyrmex<\/em> <em>albipes<\/em>) throughout the interior of the dwelling, including in the cat food,\u201d said Mr Kennedy.<\/p>\n<p>\u201cWe made the identification by observing the behaviour of the ants and their characteristics. The ants were small, dull and cloudy black, with a pointed gaster. They had a single node which was hidden, so we knew it wasn\u2019t a black house ant, which has a visible node. We only saw one worker size, too. We were sure they were white-footed ants, which we confirmed using an old Bayer ant identification reference book that I keep in my truck.<\/p>\n<div class=\"page\" title=\"Page 16\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>\u201cThe customer was very concerned about the use of conventional sprays or dusts in the home, so we used <a href=\"https:\/\/www.environmentalscience.bayer.com.au\/pest-management\/products\/maxforce-quantum\">Maxforce Quantum Ant Bait<\/a> from <a href=\"https:\/\/www.environmentalscience.bayer.com.au\/pest-management\/\">Bayer<\/a>. We explained to the customer that it could take as long as eight weeks to eradicate the ants without doing a spray treatment in conjunction with the gel baiting, which they accepted.<\/p>\n<figure id=\"attachment_8445\" aria-describedby=\"caption-attachment-8445\" style=\"width: 300px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"size-medium wp-image-8445\" src=\"https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/20191107_113827_resized_2-copy-low-res-e1577146422817-300x225.jpeg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/20191107_113827_resized_2-copy-low-res-e1577146422817-300x225.jpeg 300w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/20191107_113827_resized_2-copy-low-res-e1577146422817-267x200.jpeg 267w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/20191107_113827_resized_2-copy-low-res-e1577146422817-253x190.jpeg 253w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/20191107_113827_resized_2-copy-low-res-e1577146422817-140x105.jpeg 140w, https:\/\/professionalpestmanager.com\/nz\/wp-content\/uploads\/2019\/12\/20191107_113827_resized_2-copy-low-res-e1577146422817.jpeg 533w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-8445\" class=\"wp-caption-text\">White-footed ants were attracted to the Maxforce Quantum gel bait<\/figcaption><\/figure>\n<p>\u201cThe customer\u2019s cat was removed from the area, then Maxforce Quantum was placed in areas of ant activity. Within minutes the ants preferred the bait over the cat food, so we knew we had hit the nail on the head. Four weeks later, we returned to the property and no further ant activity had occurred.<\/p>\n<\/div>\n<\/div>\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>\u201cI have been using Maxforce Quantum for a while now and will not use any other product. I get great feedback from my customers, especially those that don\u2019t like the idea of chemical sprays and dusts in their homes,\u201d he added.<\/p>\n<p>Maxforce Quantum includes the active ingredient imidacloprid, making it a suitable choice for gaining control of ants, even difficult to manage species such as white-footed ants and Argentine ants.<\/p>\n<p>Professional pest managers who would like to know more about effective ant control can complete one of Bayer\u2019s free, online training courses available through the <a href=\"https:\/\/www.bayeramplifypest.com.au\/\">Bayer Amplify<\/a> program.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page\" title=\"Page 16\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><strong>Wendell Arnett<\/strong>, <em>Territory Sales Manager, <a href=\"https:\/\/www.environmentalscience.bayer.com.au\/pest-management\">Bayer<\/a><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Wendell Arnett, territory sales manager for Bayer, outlines the steps needed to correctly identify a pest ant species.\u00a0<\/p>\n","protected":false},"author":133,"featured_media":8752,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"Wendell Arnett, territory sales manager for Bayer, outlines the steps needed to correctly identify a pest ant species.\u00a0","_seopress_robots_index":"","_gspb_post_css":"","footnotes":""},"categories":[322],"tags":[],"company":[144],"pest":[167],"pesticide":[172],"product-service":[191],"class_list":["post-8443","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pest-control-ants","company-bayer","pest-ants","pesticide-non-repellents","product-service-baits","wpbf-post"],"acf":[],"_links":{"self":[{"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/posts\/8443","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/users\/133"}],"replies":[{"embeddable":true,"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/comments?post=8443"}],"version-history":[{"count":0,"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/posts\/8443\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/media\/8752"}],"wp:attachment":[{"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/media?parent=8443"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/categories?post=8443"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/tags?post=8443"},{"taxonomy":"company","embeddable":true,"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/company?post=8443"},{"taxonomy":"pest","embeddable":true,"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/pest?post=8443"},{"taxonomy":"pesticide","embeddable":true,"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/pesticide?post=8443"},{"taxonomy":"product-service","embeddable":true,"href":"https:\/\/professionalpestmanager.com\/nz\/wp-json\/wp\/v2\/product-service?post=8443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}