Termitrust WA has been named Pest Manager of the Year 2016.
The Termimesh national network began in 1992 with the launch of their innovative mesh termite barrier for preconstruction. Over the past decade, the network has diversified into residential and commercial pest control. They rebranded the business to Termi Home & Commercial and its pest control division was renamed Termitrust. Since then, it has steadily grown each year and is now a key provider in Western Australia.
Termitrust WA operations manager, Anthony D’Amico said, “Winning the Pest Manager of the Year is a tribute to the passion and commitment of our team and our common goal of delivering exceptional service to all our residential and commercial clients.”
We asked Mr D’Amico to share with other pest controllers some of key factors that led to the sustained success of Termitrust. Mr D’Amico said, “There is no single silver bullet to consistently growing your business in such a competitive and rapidly changing marketplace. We have however, core values which are critical to our success.”
Six core values for success
Team culture: “We expect that staff, including managers, treat each other with respect and it’s constantly reinforced that each person is vital to the business’ success. That doesn’t mean there are no differences of opinion, but disagreements are resolved quickly with a team commitment to the agreed outcome.”
Staff development: “Our programs provide a thorough induction for new employees, structured training for new trainee technicians, ongoing cross training for both admin and experienced technicians, performance reviews and performance incentives.”
Team building: “We believe in team building activities outside of work. For instance, the business pays for a monthly group lunch, a ten pin bowling tournament twice a year and staff community sponsorships, like junior football. Our yearly calendar also includes a Christmas dinner party for all staff and their partners, and an Easter family event.”
The management team: “We have a small management team who take ownership of, and are very accountable for, the performance of their teams. They are also actively involved in budget planning, monthly business performance reviews, OHS and ‘tool box’ meetings and weekly sales meetings. These meetings focus on constantly improving the way we operate. Anyone bringing an issue to the table must also have a potential solution.”
Client retention: “We’ve been able to create a business on the backbone of clients that have been with us for a long time. Mums and dads certainly are a large part of our domestic database and I believe our high retention rate comes down to the personal approach we take with them. We have a similar strategy for our commercial clients. In addition, our pre-construction team has very strong relationships with our builder clients from field level to management.”
Diversity of services: “We work on about a 50/50 split of domestic and commercial. Looking for new work wasn’t one of our biggest directions. Our focus has been on trying to diversify our services with existing clients.”
Termitrust WA is setting a great standard for the pest control industry and it’s pleasing to see the award means so much to the team at this innovative business.
